Frequently Asked Questions
Everything you need to know about your ALO shopping experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can follow your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, ALO ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I find the right size?
Check our comprehensive Size Guide located on every product page. We provide detailed measurements and fit recommendations to ensure you find your perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize eco-friendly fabrics and partner with certified manufacturers to ensure fair labor practices and reduced environmental impact.